Refund Policy

WorldDial uses a prepaid credit system. Refunds are available under specific conditions.

Satisfaction Guarantee

Separately from the conditions below, your first top-up is covered by a satisfaction guarantee:

• •Applies to your first top-up only, up to $20
• •One claim per account
• •Must be requested within 7 days of that top-up
• •Only available before a successful paid call has been made

You can request it from the Wallet screen in your account, or by email.

Refund Eligibility

You may request a refund if:

• •You added credit by mistake
• •You did not use the credit
• •A technical error occurred on our side
• •Fraud is suspected

Non-Refundable Situations

Refunds are not provided for:

• •Completed calls
• •Network issues outside our control
• •Violation of Terms of Service

Unused Credit

Unused credit may be refunded upon request. Refunds are processed to the original payment method.

Processing Time

Refunds typically take 5 to 10 business days.

How to Request a Refund

Send an email to support@worlddial.app and include:

• •Your account email
• •Transaction date
• •Reason for refund

We review all requests in good faith and aim to respond within 2 business days.