Refund Policy

WorldDial uses a prepaid credit system. Refunds are available under specific conditions.

Satisfaction Guarantee

Separately from the conditions below, your first top-up is covered by a satisfaction guarantee:

• •Applies to your first top-up only, up to $20
• •One claim per account
• •Must be requested within 7 days of that top-up
• •Only available before a successful paid call has been made

You can request it from the Wallet screen in your account, or by email.

Refund Eligibility

You may request a refund if:

• •You added credit by mistake
• •You did not use the credit
• •A technical error occurred on our side
• •Fraud is suspected

Non-Refundable Situations

Refunds are not provided for:

• •Completed calls
• •Network issues outside our control
• •Violation of Terms of Service
• •Accounts suspended or terminated for fraud or abuse, where the balance may be withheld as described in section 10 of the Terms of Service

Unused Credit

Unused credit may be refunded upon request. Refunds are processed to the original payment method.

Processing Time

Refunds typically take 5 to 10 business days.

How to Request a Refund

Send an email to support@worlddial.app and include:

• •Your account email
• •Transaction date
• •Reason for refund

We review all requests in good faith and aim to respond within 2 business days.