Outside the US, USCIS's working Contact Center number is +1 212-620-3418. USCIS lists it on the Contact Center page under "Outside the U.S?". The domestic toll-free line 800-375-5283 does not route from overseas.
Site overview: USCIS from abroad.
Numbers
| Path | Number | Notes |
|---|---|---|
| Outside the US | Published international Contact Center line | |
| Inside the US (toll-free) | Blocked from outside the US | |
| TTY (US) | Domestic TTY |
Dial +1 212-620-3418 as a normal paid +1 call. Do not wait for hotel collect routing.
Hours
From USCIS Contact Center (last checked 2026-08-31):
- ›Live assistance: Monday-Friday 8 AM-8 PM US Eastern
- ›Automated / speech-enabled help on the domestic line: 24/7 inside the US (not the overseas path)
Call 8 AM-10 AM ET on a weekday. That is the first two hours, before US daytime volume. Holds during US afternoon frequently exceed 30-60 minutes.
What to prepare
- ›Receipt number(s) for the form(s) you need help with
- ›Full name as filed and date of birth
- ›A copy of the pending or approved application or petition, if available
- ›For representatives: G-28 details and eligibility to receive case information
- ›For VAWA / T / U related cases: identity documents ready for enhanced verification
USCIS says live case help is generally limited to the applicant or petitioner, an attorney or accredited representative of record, a parent/guardian in defined cases, or an authorized individual. See the Contact Center privacy notes before dialling.
Before you call
Many tasks do not need a phone call:
- ›Case Status Online
- ›USCIS online account alerts and secure messages
- ›Emma virtual assistant and other USCIS tools
- ›Online change of address and many biometrics reschedules
Calling is for issues the online tools cannot resolve, or when Tier 1 / Tier 2 live assistance is required after self-service fails.
Related: call USA, IRS from abroad, SSA from abroad, government offices from abroad, how it works.
Cost
US destinations on rates are typically a few cents per minute (about $0.03/min on the live table). A 40-minute hold at that rate is about $1.20. The same hold on hotel PBX or unmanaged roaming is often tens of dollars.
If a local mobile plan already includes cheap US calling, use it. Browser-to-phone is for Wi-Fi-only devices and plans that meter +1 heavily.
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FAQs
What is the USCIS phone number from abroad?
+1 212-620-3418. It is the Contact Center line USCIS lists for callers outside the United States.
Can I call USCIS toll-free from abroad?
No. 800-375-5283 is domestic. From abroad, dial the paid New York number.
What are USCIS Contact Center hours?
Monday-Friday 8 AM-8 PM US Eastern for live assistance. Confirm on uscis.gov/contactcenter before dialling.
Should I check case status online first?
Yes. Case Status Online and a USCIS online account show the same status information available to many Tier 1 agents.
Why was I told to use online tools instead of an agent?
USCIS routes many inquiries to self-service first. Live agents escalate only when the issue cannot be resolved online or at Tier 1.