If you live outside India and need a passport renewal or reissue, start with Passport Seva at Indian Missions, not with the India call centre. The mission or post that covers your country of residence runs that process.
The national call-centre number 1800-258-1800 is published as India toll-free. This check did not establish that it routes from abroad. Do not treat +91 1800 258 1800 on the Passport Seva from abroad landing as a verified international helpline. That string is a domestic label with a country code in front of it.
The same official call-centre page publishes two paid numbers as a temporary connectivity fallback because the toll-free line has issues in parts of India:
- ›040-66720567 for Jammu and Kashmir
- ›040-66720581 for North East states
Those are regional fallbacks for callers affected by that connectivity note. They are not a general overseas helpline. This article does not place a call button on them.
Confirm the current wording on Passport Seva Call Centre before you dial anything. Direct fetches of that page returned HTTP 500 on 2026-09-08; the numbers and hours below come from the official URL's published copy as indexed the same day.
What each number is for
| Published number | Official purpose | From abroad |
|---|---|---|
| 1800-258-1800 | National call centre / IVRS, toll-free in India | Not established as an international route |
| 040-66720567 (paid) | Temporary fallback while 1800 has connectivity issues in J&K | Regional Indian fallback, not an overseas helpline |
| 040-66720581 (paid) | Temporary fallback while 1800 has connectivity issues in North East states | Regional Indian fallback, not an overseas helpline |
| Mission / VFS contacts | Overseas applications | Via embassy.passportindia.gov.in |
Hours (as published for the national centre)
From the official call-centre page copy checked 2026-09-08:
- ›Citizen service executive support: 8 AM to 10 PM (India)
- ›Automated IVRS: 24 hours
India Standard Time is UTC+5:30 year-round. Convert from your local clock. Published hours are not a queue forecast.
Before you call
Check application status on passportindia.gov.in first. Many file-status questions are answered there.
If the work is for someone living abroad, open the embassy portal and the local mission's passport instructions before using any India number. Mission processes and fees differ from a domestic Passport Seva Kendra booking.
Have the file number, passport number, and date of birth as on the application. Do not assume the centre uses SMS authentication; follow what the agent or portal asks.
Related: call India, government offices from abroad, how to call India from the UK.
Cost if you do dial a reachable Indian number
Hyderabad geographic numbers are Indian landlines. Listed WorldDial rates checked on 13 September 2026: $0.07/min to landlines and $0.06/min to mobiles, in USD, billed in whole minutes rounded up. Check the current rate for your number on rates before adding credit.
A labeled 25-minute illustration at $0.07/min is about $1.75. That is arithmetic, not an offered hold time.
If a local plan already includes cheap India calling, use it. Browser-to-phone is for Wi-Fi-only devices and plans that meter +91 heavily. How calling works: how it works.
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FAQs
What is Passport Seva's international phone number?
This check did not find a published general overseas helpline. Overseas renewals go through embassy.passportindia.gov.in. The Hyderabad paid numbers are J&K and North East fallbacks.
Can I call 1800 258 1800 from abroad?
It is published as India toll-free. International routing was not established here. Do not assume +91 1800 258 1800 will connect.
How do I renew an Indian passport while living abroad?
Apply through the mission covering the country of residence via Passport Seva at Indian Missions, not through a domestic Passport Seva Kendra booking.
What are the call-centre hours?
The official copy lists executives 8 AM-10 PM India time and IVRS 24 hours. Re-check the call-centre page on the day of the call.