How to call Chase Bank from abroad
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Primary international line
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Chase does not publish hours for +1 713-262-3300. Published departmental hours, all Eastern time: mortgage customer service 1-800-848-9136 Monday-Friday 8:00 a.m.-8:00 p.m., Saturday 9:00 a.m.-6:00 p.m., closed Sunday, with an automated response at any time; financial hardship assistance 1-800-848-9380 on the same schedule. Eastern is EDT (UTC-4) or EST (UTC-5).
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Chase publishes +1 713-262-3300 for callers outside the United States. It appears on the chase.com mortgage contact page as "Outside the U.S." next to the 1-877-242-7372 online and mobile banking support line, and in Chase's own wire transfer agreement as "International Calls". It is a Houston, Texas geographic number, so it connects as an ordinary paid international call. Chase's 1-800 customer service numbers are US toll-free lines built for domestic callers. Chase also publishes a separate overseas number for military customers, 1-318-340-3308.
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About Chase Bank (JPMorgan Chase)
Treat +1 713-262-3300 as the general entry point from outside the US and expect to be routed. Chase does not publish opening hours, a hold-time figure, or a quietest hour for that number. Where Chase does publish hours they are per department: mortgage customer service on 1-800-848-9136 is listed Monday to Friday 8:00 a.m. to 8:00 p.m. Eastern, Saturday 9:00 a.m. to 6:00 p.m., closed Sunday. WorldDial rates in September 2026: $0.03/min to US landlines; the live dialer shows WorldDial's price before you connect.
Why calling from abroad is difficult
- ✗Chase's published customer service numbers are 1-800 lines built for domestic callers, and the number for callers outside the US sits on a different page from the one most people find first
- ✗+1 713-262-3300 is an ordinary paid US geographic number, so international rates apply on whatever carries the call
- ✗Chase splits customer service by product, so the department you need has its own number and its own hours once you are through
- ✗Chase does not publish hours for the outside-the-US line, so there is no reliable window to aim for
- ✗Chase does not publish what telephone verification will ask for, so there is no reliable checklist to prepare from
Common reasons to call Chase Bank (JPMorgan Chase)
How to call Chase Bank (JPMorgan Chase) with WorldDial
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Enter +1 713 262 3300 in the dialer and press call.
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Practical tips
- 💡Dial +1 713-262-3300. Chase prints it as the outside-the-US number on the mortgage contact page and as "International Calls" in its wire transfer agreement
- 💡If you are a military customer, Chase publishes 1-318-340-3308 as its overseas number
- 💡Work out which product your question belongs to before calling. Chase routes credit cards, personal banking, auto, and home lending to different teams
- 💡Chase lists self-service paths for several of the reasons people call from abroad, including replacing a lost or damaged card, disputing a charge, reporting fraud, and resetting a username or password. Try those first
- 💡Treat any request for your full PIN or a one-time passcode as a red flag, and never give either to someone who called you. If in doubt, hang up and dial the published number yourself
- 💡Chase does not publish a quietest hour for this line
Frequently asked questions
What is Chase Bank's international phone number?
+1 713-262-3300. Chase lists it as "Outside the U.S." on the chase.com mortgage contact page, alongside the 1-877-242-7372 online and mobile banking support number, and as "International Calls" in its own wire transfer agreement. Military customers have a separate overseas number, 1-318-340-3308.
Can I call Chase toll-free from abroad?
Chase does not publish an international toll-free line. Its customer service numbers, including 1-800-935-9935 for personal banking and 1-800-432-3117 for credit cards, are US toll-free numbers built for domestic callers. From outside the US, Chase publishes +1 713-262-3300, which is a paid international call.
What are Chase's international hours?
Chase does not publish hours for +1 713-262-3300. Where hours are published they are per department: mortgage customer service is Monday-Friday 8:00 a.m.-8:00 p.m. Eastern, Saturday 9:00 a.m.-6:00 p.m., closed Sunday, with an automated response available at any time. Check the chase.com page for your product.
What should I have before calling?
Your account or card number and the details of the transaction you are calling about. Chase does not publish the list of details telephone verification will ask for, so treat any third-party checklist with caution. Do not prepare to read out your PIN; no bank needs your PIN to verify you on the phone.
Does Chase accept collect calls from abroad?
Chase does not publish a collect-call number. Third-party sites circulate one, but it is not on chase.com, so do not rely on it. +1 713-262-3300 is the number Chase itself publishes for callers outside the US, and it is a paid call.
Can I sort this out online instead of calling?
Often yes. Chase's customer service page lists self-service actions including making a payment, replacing a lost or damaged card, disputing a charge, reporting fraud, resetting a username or password, and finding an account or routing number. Call when the task cannot be completed there.
Useful guides
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