Outside the US, Chase publishes +1 713-262-3300. It appears on the chase.com mortgage contact page as "Outside the U.S.", next to the 1-877-242-7372 online and mobile banking support line, and in Chase's own wire transfer agreement as "International Calls". It is a Houston, Texas geographic number, so it connects as an ordinary paid international call.
Chase's other customer service numbers are US toll-free lines built for domestic callers: 1-800-935-9935 for personal banking and 1-800-432-3117 for credit cards.
Site overview: Chase Bank from abroad. Sources: Chase customer service and mortgage contact.
Numbers
| Path | Number | Notes |
|---|---|---|
| Outside the US | Published by Chase for callers outside the US. A paid +1 call | |
| Military services, overseas | On the Chase customer service page. The domestic equivalent is 1-877-469-0110 | |
| Personal banking (US toll-free) | 1-800-935-9935 | Checking, savings, debit cards. Built for domestic callers |
| Credit cards (US toll-free) | 1-800-432-3117 | Built for domestic callers |
| Mortgage (US toll-free) | 1-800-848-9136 | Monday-Friday 8:00 a.m.-8:00 p.m. ET, Saturday 9:00 a.m.-6:00 p.m., closed Sunday |
Third-party sites circulate a Chase collect-call number. It is not on chase.com, so this guide does not repeat it.
Hours
Chase does not publish hours for +1 713-262-3300 on the contact pages checked on 2026-09-10, and this guide does not invent them. Chase does publish hours per department, in Eastern time:
- âșMortgage customer service, 1-800-848-9136: Monday-Friday 8:00 a.m.-8:00 p.m., Saturday 9:00 a.m.-6:00 p.m., closed Sunday, with an automated response at any time
- âșFinancial hardship assistance, 1-800-848-9380: the same schedule
Chase does not publish a hold-time figure or a quietest hour for any of these lines, so this guide does not estimate one. Eastern is UTC-4 in summer and UTC-5 in winter.
What to prepare
Have your account or card number and the details of the transaction you are calling about. Chase does not publish the list of details telephone verification will ask for, so treat any third-party checklist as a guess.
One rule is worth keeping whatever the bank: no bank needs your PIN to verify you on the phone. Treat any request for a full PIN or a one-time passcode as a red flag, and never give either to someone who called you. If in doubt, hang up and dial the published number yourself.
Before you call
Chase lists self-service actions covering several of the reasons people call from abroad: replacing a lost or damaged card, disputing a charge, reporting fraud, resetting a username or password, making a payment, and finding an account or routing number. Try those first.
Chase also splits customer service by product, so work out whether your question belongs to credit cards, personal banking, auto, or home lending before you dial.
Cost
Listed WorldDial rates checked on 14 September 2026: $0.03/min to US landlines, in USD. Check the current rate for your number on rates before adding credit. If your own plan already includes cheap calls to +1 numbers, use it.
Related: banks from abroad, Bank of America from abroad, Wells Fargo from abroad, call USA, how it works.
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FAQs
What is Chase Bank's international phone number?
+1 713-262-3300. Chase lists it as "Outside the U.S." on the mortgage contact page and as "International Calls" in its wire transfer agreement. Military customers have a separate overseas number, +1 318-340-3308.
Can I call Chase toll-free from abroad?
Chase does not publish an international toll-free line. Its 1-800 numbers are built for domestic callers. From abroad, +1 713-262-3300 is a paid call.
What are Chase's hours for that line?
Chase does not publish hours for it, so this guide does not state any. Published hours are per department: mortgage customer service is Monday-Friday 8:00 a.m.-8:00 p.m. Eastern, Saturday 9:00 a.m.-6:00 p.m., closed Sunday.
Does Chase accept collect calls from abroad?
The Chase pages checked here do not publish a collect-call number. Dial +1 713-262-3300 as a paid call instead.
What should I have ready?
Your account or card number and the transaction details. Not your PIN: no bank needs it to verify you by phone.